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Informational

Welcome, Optum New Mexico patients:

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Choose the visit that’s best for you

Virtual care gives you several ways to connect with your doctor and get the care you need.

Phone visits

Phone visits work well for:

  • Common concerns, like colds, fevers and allergies  
  • Minor injuries  
  • Follow-up care for long-term problems  
  • Prescriptions and refills
  • Test results

Video visits

Video visits offer the same benefits as a phone visit plus:

  • A face-to-face meeting with your doctor 
  • A visual exam if an in-person exam isn’t needed  
  • The chance to include a family member or friend  

Patient portal

Use the portal to: 

  • Send a message to your doctor 
  • Ask for medicine refills  
  • Set up or ask for an appointment 
  • See test results and your health records 
  • Create an account for a caregiver or family member to help you

How to set up a virtual care appointment

To set up a virtual care appointment with one of our doctors, you need to:

  • Set up a FollowMyHealth patient portal account
  • Install the FollowMyHealth app on your mobile device or computer
  • Call your clinic to schedule your visit
  • Follow the instructions to join your appointment

For more information, please see our FAQ section below.

FAQ

If you already have a FollowMyHealth portal account, all you need to do is sign in.

If you don’t have a portal account yet, it’s easy to set one up. Just follow these steps:

  • Visit Optum FollowMyHealth and click on the “I need to sign up” icon.
  • Complete the “Sign up” and “Connect” sections and watch for an email from noreply@followmyhealth.com.
  • Follow the steps in the email.

If you have portal setup questions, visit the FollowMyHealth help center for more information.

To schedule a video appointment, please call the doctor or clinic you wish to see.

Once your video visit has been scheduled, you’ll get a confirmation email with instructions and a link to join your appointment.

Be sure you’re using a mobile device or computer with a camera with plenty of light. Before your visit, make sure the app is working.

Please note, we ask that patients log in 15 minutes early to give enough time to confirm important information before your doctor joins the appointment.

If you’re having trouble joining your appointment, please follow the steps in the videos below.

Yes, you can get a prescription refill during a virtual care visit.

The cost of your visit depends on your health insurance plan. Please note, you may have a copay with this visit. You should talk to your insurance plan to check on the cost to you, if any.

If you don’t have internet access or a device with a camera, your phone is a great way to have a virtual care visit. Please note, standard data rates apply when using your cell phone for a virtual care visit.

If you need lab work, your doctor will let you know during or after your appointment. Your doctor will also let you know when and where you will have lab work done.

Talk to FollowMyHealth Tech Support Team if:

  • You’re having trouble downloading the app
  • You need help setting up the app
  • You’re having problems getting the app to work

You can reach FollowMyHealth technical support two ways:

Call your doctor’s office or send a portal message if:

  • You need to schedule another virtual care appointment
  • You need to change or reschedule a virtual care appointment you already have
  • You have any questions about your health or you need to talk to your doctor